OTAGI RESERVATION

Our Request

To ensure that customers are provided with the highest quality food and service, Otagi confirms any allergies or preferences in advance and carefully selects, purchases, and preps courses before customers arrive for their reservation.

Due to a high volume of requests and to prevent overlap with reservations, we kindly ask that customers secure their booking by paying for their meal in advance.

We hope you enjoy your time at the Otagi.

  • Please read the cancellation policy stated below. This cancellation policy is absolute. Please be sure to confirm and agree to it before proceeding with your reservation.
  • If you are more than 15 minutes late, you will be denied entry into the restaurant and no refund will be provided. Please make sure to arrive at the restaurant 5 minutes before the reservation time to be safe.
  • Please refrain from wearing perfume or cologne. If any scent is detected, you will be denied entry into the restaurant and no refund will be provided.
  • If you are running late, please make sure to contact us at contactus@myconciergejapan.com. Please note that the restaurant staff will not be able to attend to phone calls or check emails during their service hours.
  • Due to frequent delays and sudden cancellations of flights and Shinkansen (bullet train) services, we are unable to accept reservations for the same day of arrival to Japan via international flights, as well as long distance domestic travel. We cannot accommodate cancellations or requests to change reservation dates/times due to such reasons, and no refund will be provided for cancellations.
You will receive an email once seating availability has been confirmed. Payment for your selected courses via the payment link in the email will be required in order to complete your reservation.