Cancellation Policy
For 1 to 4 guests:
※ Cancellations made up to 15:00 JST of 3 days before the reservation date are eligible to receive a full refund.
※ Cancellations made after 15:00 JST of 3 days before, or 2 days before, 1 day before, or on the day of the reservation date are not eligible to receive any refund.
※ All changes to the reservation are required to be made at least 3 days before the reservation date.
For 5 or more guests
※ Cancellations made up to 15:00 JST of 10 days before the reservation date are eligible to receive a full refund.
※ Cancellations made after 15:00 JST of 10 days before the reservation date, or within 9 days from the reservation date are not eligible to receive any refund.
※ All changes to the reservation are required to be made by 15:00 JST of 10 days before the reservation date.
※ Requests to change or cancel a reservation made after the specified days above will not be eligible for any refund and requests to change the reservation to an alternative date/time will not be accommodated.
※ Reservations will be cancelled and entry will be denied if more than 15 minutes late and no refund will be provided.
※ Your reservation will be completed through us at My Concierge Japan.
Please contact us at My Concierge Japan regarding any requests to change or cancel your reservation and not through other channels. Your request will not be considered valid unless we are directly contacted:
contactus@myconciergejapan.com