I would like a reply in English.

OK

希望由中文專員回覆郵件。

希望由中文专员回覆邮件。

한국어로 편히 예약・문의 부탁드립니다.

Hiro Pontocho Reservation

Our Request

To ensure that guests are provided with the highest quality of food, service and hospitality, Kyoto Yakiniku Hiro confirms all allergies, food preferences and requests that guests may have in advance and carefully selects the ingredients, prepares the courses and accommodates special occasions based on the information received in this request for a reservation.

Due to a high volume of requests, limited number of seating and to prevent overlap with other guests looking to make a reservation, Kyoto Yakiniku Hiro humbly asks that you secure your reservation by completing payment for your courses in advance. We thank you for your understanding and cooperation.

We hope you enjoy your meal and that your time and experience at the Kyoto Yakiniku Hiro is a truly memorable and special one.

Someone in the group has a food allergy and would like to use completely separate cooking utensils.

We are very sorry, but the restaurant will not be able to accept your reservation.
Hiro uses the same cooking utensils, tableware, and uses the same machine for washing all dishes and utensils.
All dishes and utensils are cleaned and cannot be managed separately.

×

Someone in the reservation has an allergy to nuts and cannot eat anything which includes nuts as an ingredient, including oils and seasonings.

We are very sorry, but the restaurant will not be able to accept your reservation.
We are sorry but ingredients made from nuts are included in various oils and seasonings and cannot be complete removed.

×

There is someone in the reservation who cannot eat beef due to an allergy / preference / religious reason.

We are very sorry but cannot accommodate your reservation as Hiro Pontocho can only provide beef and cannot substitute beef with other meats such as pork or chicken.

×

Meal Reservation

Date of reservation

Time of reservation

Reservation menu

Number of people in reservation
Adult
Child

・Please specify the ages of all children in the reservation.

An additional 10% reservation charge is required when making an online reservation.

Personal Information

Name
First Name
Last Name
Gender

Country

Hotel name or address of place of stay in Japan
Emergency Contact Phone No.
E-mail

※ Please do not use @gmx.de, @web.de, @hotmail.com, @outlook.com or @msn.com

E-mail (Confirmation)

Regarding Allergies

Please check any that apply:
Any food allergies or food that you cannot eat:

※ Please describe in detail any allergies, dietary requests or foods that any of the guests cannot eat, as well as how many guests it applies to (the request may be applied to all guests if not specified).

※ Please be informed that the restaurant is unable to accommodate any sudden dietary requests made on the day of the reservation.

Comments and Requests
How did you hear about us?
※ Cancellations made up to 15:00 JST of 5 days before the reservation date are eligible to receive a full refund.
※ Cancellations made after 15:00 JST of 5 days before, or within 4 days from the reservation date are not eligible to receive any refund.
※ All changes to the reservation are required to be made at least 5 days before the reservation date.

※ Requests to change or cancel a reservation made after the specified days above will not be eligible for any refund and requests to change the reservation to an alternative date/time will not be accommodated.
※ Your reservation will be completed through us at My Concierge Japan.
Please contact us at My Concierge Japan regarding any requests to change or cancel your reservation and not through other channels. Your request will not be considered valid unless we are directly contacted:
contactus@myconciergejapan.com
Please check your spam/junk folder. Please also confirm that your email address is correct or you will not receive our emails. After pressing send, you should receive an automated email right away.
    You will receive an email once seating availability has been confirmed. Payment for your selected courses via the payment link in the email will be required in order to complete your reservation.